How does the school communicate information to parents?

If you are not currently receiving emails from the school and would like to, please contact us on 01691 664400 or email

Where an email address is not provided, letters will be sent home via students.

Lots of useful information is posted on the school website including letters/emails, latest news stories, exam information, event details, term dates, Parents’ Evening dates etc. Please check the website regularly for updates and information. Paper copies of all information on the site are available and will be given free of charge.

In certain circumstances, we may contact you via phone/text (where a mobile number is provided).

How do parents contact the school?

General Enquiries

For general enquiries from parents and members of the public, please contact reception on 01691 664400.

If you are unsure about who you need to speak to or who may be able to assist you with your enquiry, please call 01691 664400 and the receptionist will direct your call to the appropriate person

Contacting your child’s tutor
Your child’s tutor should be your first point of contact (apart from when you are reporting your child absent, please see notes below). Every parent/carer has been issued with a Tutor Contact Form which provides details on your child’s tutor and how to contact them directly. If you have not received this information, please contact us on 01691 664400 or email

Please also see notes below regarding expectations for communication with staff.

Student absence
When reporting your child as absent, please ALWAYS contact the Attendance Officer first on 01691 664400
(select option 1)

For a list of key staff contact details, please click here.

Expectations for communications between parents, carers and staff


It is very important to us that we work closely in partnership with parents and carers, and communication between home and school is key. We recognise however that it can often be difficult communicating with teachers because they have a very full timetable; and we recognise that parents and carers also have very busy lives.

Student planner

Communication by email or student planner are the preferred method:                                                           

Teachers want to respond to parental queries at the earliest opportunity and will do their best to do so, however, the majority of teachers’ time is taken up teaching and preparing for lessons. Teachers’ responsibilities extend beyond the classroom, and they may be unable to respond to you on the day a query is made. Our policy is that there is no expectation to respond to queries during their personal/family time.


Please use the main reception number to leave a message for a teacher to contact you:


Please use staff email addresses if you need to contact staff directly:


The day-to-day care, welfare and safety of your child is managed by the person who is placed closest to them.

  1. Form Tutor or Classroom Teacher (if query is relevant to a specific subject)
  2. Head of Academic Progress (for academic issues) or Director of subject (if query is relevant to a specific subject). Student Support (for pastoral issues)
  3. Assistant Headteacher
  4. Deputy Headteacher
  5. Headteacher

No response

If you have not received a response from the school within three working days please contact the school by emailing and we will chase up your enquiry. Communication with parents and carers is important to us, and we will continue to monitor this policy and our approach to improve the process further.

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